Complaints, Discipline and Grievance Policy & Procedure
Policy
It
is in the mutual interest of the Rolls-Royce Badminton Club and all involved
parties that all Complaints, Discipline issues and Grievances should be
resolved as quickly as possible. To this end all Complaints, Discipline issues
and Grievances should be processed without undue delay through the agreed
procedure. It is recognised that the effectiveness of the procedure relies on a
genuine attempt to settle any of the above issues being made at each of the
stages in the procedure.
Process Description
The
process is described by the flow chart overleaf.
Definitions
1. Complaint – issue raised by
person external to the group, or a user.
2. Discipline – issue raised by
committee against a member of the group.
3. Grievance – issue raised by
a group member against the committee or other club member.
Competence, Authorisation and Training
This
procedure cannot be actioned by anyone involved in
the issue, this includes the Investigating Team and
Committee. In such circumstances the Team or Committee member must be absent
from any decision-making activities regarding the issue in question.
The
Investigating Team will comprise of a committee member and at least one other
member who is either on committee or has experience of implementing
disciplinary or grievance procedures in an employer/employee role.
The
Committee will select the Investigation Team when required.
Right of Appeal
The
member has the right to appeal to the Committee within two weeks. The Appeal
would need to use all the information available to re-asses the issue.
Appeals Committee
Members of an Appeals Committee should not have been involved with the issue or in the original assessment. The Appeals committee should meet within two weeks of receiving the request or as reasonably practicable.
Flow chart for the Complaints, Discipline and Grievance Procedure
